Last updated: June 11, 2019
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at firstname.lastname@example.org.
Final Sale Items
All items are considered final sale items and therefore do not qualify for a return and cannot be refunded. However, we may issue a refund in rare cases like receiving an incorrect or misrepresented product.
If you wish to receive a refund, you must first email us at email@example.com within three days of receiving your item. Please include your order number, full name, item(s) name, the reason for a refund, and pictures of the item you received. Our team will review your claim and respond with an answer within three business days.
If your request for refund is authorized, you will receive an email with a return authorization number and an attached PDF of your pre-paid mailing label. The item(s) must be in the original packaging and, in the same condition received.
Once we receive your returned item(s), our team will review your request and inspect the item(s). We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email to let you know if your return was approved.
If approved, we will process a refund to your original method of payment within 10 business days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Each of our items is unique and one of a kind. Therefore, we cannot perform any exchanges.
After you’ve submitted a return request to firstname.lastname@example.org, we will send you a PDF of a return shipping label. Please print it out and affix to your package.
You are responsible for paying for the return shipping and insurance costs. We will deduct the cost of return shipping from your refund.